Frequently Asked Questions

• To board an international flight you will need a valid passport.
• Please check with your airline carrier to familiarize yourself with their specific requirements for luggage and other details including wearing a face covering.
• Helpful guidelines and international travel tips are also available from the US Department of State.
• Be sure to carry with you a list of people to contact in case of emergency and we will ask you to provide that information to us as part of your file.

Merida is ranked as the safest city in all of Mexico.  This is due to the investment by the government in citywide cameras and highly trained police officers who are a constant presence in the streets to help keep tourists and residents safe.  Since tourism is key to keeping Mérida prosperous, a safe city is something the local residents take great pride in maintaining.

Other benefits of visiting Mérida include its convenient access to the beach, cultural and natural adventures as well as the low cost of living and high quality of life.

The idea of traveling outside your local town, city or country to have medical procedures done by a different doctor based on cost savings or area of speciality is not a new concept.  However, for many patients medical tourism is more than just the physical procedure it also includes adventures that allow for a more immersive experience.  Something similar to what you might enjoy on a more traditional vacation.  We offer boutique services to allow each patient to create their own medical tourism experience.

The main reason why medical and dental treatments in Mérida are lower is a really a combination of reasons.  The primary factors are the operational costs for hospitals, clinics are considerably below those same costs in the US.  These items include office space, staff salaries and insurance.  Additional factors such as the overall lower cost of goods and services also contribute to the lower cost for high quality procedures.

We work with a small group of highly trained and certified doctors and dentists.  Because of this we are able to investigate their backgrounds including training and schooling, quite extensively.  Many of our doctors and dentists attended schools, and have been trained, in both the US and Mexico.  And several continue to teach and have affiliations with research centers, schools and associations in Mérida and the US.

All our customized packages are built from the ground up to fit the needs, medical requirements and budgets of each client.  Some clients would prefer to manage their own transportation needs and handle other reservations for cultural tours or wellness treatments themselves, and we have clients who prefer to have an all inclusive package facilitated by us including both the medical or dental procedure as well as other events such as city tours or shopping excursions.

All our clients receive an itemized list of complete services, including all aspects of the medical or dental procedure, specifically X-rays, medications and lab work, to review before asked to confirm and submit a deposit as confirmation of their personal medical tourism package.

We understand that things happen and schedules change.  We work with each client to accommodate their individual needs that might require rescheduling a procedure.  For some clients, depending on their specific package requirements, this could be a cancelation fee will need to be charged for a customized service or event they had us facilitate on their behalf.

For clients who need to completely cancel their procedure we will investigate cancellation charges based on the policies for each doctor or dentist along with any other personal services that had been booked for their stay in Mérida.

Our facilitation services are not refundable for either rescheduling or cancellation of procedures.

We encourage traveling with friends and family!  There is so much to see and do in Mérida and surrounding cities in the Yucatán.  We have lots of activities for your traveling companions to enjoy while you have your procedure and for you to experience once you are medically cleared to participate.

However, if you do travel alone we have transportation services available to and from your hospital and hotel along with other services to help you with necessary errands.

The electrical outlets in Mérida are two-flat prong, the standard voltage is 127 V and the standard frequency is 60 Hz, the same as used in the US and anywhere in North America.  You do not need to bring a converter with you to Mexico.  You will be able to charge all your electronics and use appliances like hair dryers or compact personal blenders without a special adapter.  Don’t forget to bring your mobile phone charging cord!

Many of our doctors and dentists are bilingual and many are trilingual.  Several members of the staff at Star Médica and our preferred hotels are fluent in English.  The tours of Mayan ruins and other natural wonders are available in both English and Spanish.  However, if you need a translator to accompany you on specific excursions we have several available within our network.  There are also many excellent translation Apps you can download for free to your mobile device.

After your procedure in Mérida, before you return home, you will review your records and next steps in monitoring your local recovery with your doctor and medical facilitator.  When you return home if you need, or would prefer, to visit your personal doctor for additional follow up you will have all your records available to them.  Our team will also follow up with you after you leave Mérida and, if needed, we will facilitate follow up care via our network of doctors in the US.

Patient privacy and online safety are of paramount concern to our team.  All our platforms, forms and conversations with each patient are completely secure.  We are in total compliance with all HIPPA regulations.  We do not share any information or records without the consent and authorization from every client.

The first step is to contact us with your information from our brief contact form.  Once we receive your information our facilitator will contact you to review and begin the process with you.